Join Our Team at Cliniconex

Position: Client Success Associate (12-15 months contract)

Location: Kanata,ON (Hybrid)

Meet Cliniconex

At Cliniconex, our focus is our customers, our community and our culture. As a small company, we understand the importance of having a team that connects effectively. Whether it’s day-to-day operations or an emergency, teams need to be on the same page, and that’s why we make healthcare communication and collaboration solutions that are as easy as 1,2,3. Easy to implement, easy to use and easy to scale.

Our solution reaches audiences via voice, text or email, strengthens teams with a record of all conversations, and unites a family-centered community through timely, transparent outreach. The result? More time to care.

Role Overview

As a valuable member of our Customer Success team, your role is integral in creating positive customer experiences. You will be responsible for nurturing customer relationships, fostering retention, loyalty and advocacy.

Your focus will be on delivering a quality experience through onboarding, account management, product demonstrations, and facilitating customer education. Additionally, you'll collaborate with clients to configure our system, ensuring it aligns seamlessly with their functional needs and look and feel.

Internally, you'll work alongside teams such as Marketing, Sales, Technical Support, and Product, representing the voice of the customer. Your efforts will contribute to sustaining the value we provide to our customers.

Join us in a role that goes beyond the routine – where your contributions matter and help us consistently deliver on our commitment to customer satisfaction. If you're looking for a place where your skills can make a meaningful impact, we invite you to be a part of our team.

Core Responsibilities

• Conduct initial Client meeting to discover current clinic.facility workflow, and patient communication requirements. Discuss best practice and CCX automated solutions based on current workflow needs.
• Configure the setup of all clinic/facility preferences, templates, special instructions.
• Test account end-to-end, including all templates as well as run simulations in test environment, to ensure accuracy before going live.
• Conduct Client account reviews and update teams as required.
• Responsible for troubleshooting issues that arise post-implementation (and during the onboarding period) and coordinating with the support team or development team for resolution.
• Stay abreast of industry trends, new technologies, and updates to the company's products and services, and continuously update skills and knowledge to adapt to changing requirements and environments.

Qualifications and Skills:

We're on the lookout for an individual with a proactive approach, excellent verbal and written communication skills, and a strong ability to interpret client needs to drive positive outcomes.

• Proven client relationship building skills including empathy, humility, adaptability, poise, and persuasiveness.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
• Demonstrated track record of working in a client-facing role.
• Exceptional analytical, problem-solving and critical-thinking abilities, with a proactive approach to finding solutions.
• Strong technical aptitude and proficiency with Google Suite, or ticket systems.
• Strong organizational skills, with the ability to manage multiple priorities and meet deadlines.
• Proficiency in conducting client training and presentations through virtual platforms such as Google Meets and other web-conferencing tools.
• Post-Secondary Diploma or Degree in Computer Science, IT, Business Administration, Healthcare Administration, Medical Office Administrator, Medical Transcriptionist and/or equivalent education and work experience

Bonus Points for:

• Experience with Salesforce
• Background in healthcare or senior living administration.
• 0-3 years of related experience in a SaaS or software company.

Perks of Joining Our Team:

• The expected contract duration will be from 12 - 15 months and Cliniconex will provide benefits for the term.
• Potential for career growth: We offer a fast paced environment where you can learn and grow in our collaborative environment.
• We are a culture that values and promotes collaboration, where employees work together to share ideas and contribute collectively to achieving common goals.
• We prioritize compassion, empathy and concern for the well-being of employees, customers and the broader community.

Ready to Make an Impact?

If you're ready to make a difference and be a part of our dynamic team, we want to hear from you! To apply, please submit your resume and cover letter.

Equal Opportunity Employer:

Cliniconex is an equal opportunity employer. We encourage applications from individuals of all backgrounds, races, genders, abilities, and identities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.