We are looking for a Partner Account Manager to recruit, enable, and drive revenue through MSP partners for our Microsoft Teams Monitoring Solution. This role is responsible for building a high-performing MSP ecosystem, ensuring that partners successfully sell and deploy our marketing leading solution to end customers.

To be successful in this role, you must have experience working with MSP’s, strong partner recruitment and enablement skills and are comfortable with long sales cycles.

This is a remote role, ideally located in Massachusetts.

You are a great fit if you:

MSP Partner Recruitment & Activation

• Identify, recruit, and onboard 5-10 new MSPs per quarter.

• Guide MSPs through a structured onboarding process to ensure first deal success.

• Work with marketing to drive co-branded demand generation campaigns for MSPs.

Partner Enablement & Sales Acceleration

• Conduct sales training and technical enablement for MSPs.

• Develop an MSP playbook with value propositions, use cases, and ROI messaging.

• Co-sell with MSPs on early deals, providing pre-sales and pricing support.

Sales Pipeline & Performance Management

• Manage a portfolio of 15-20 active MSPs, ensuring consistent pipeline growth.

• Track deal registrations, sales forecasts, and partner progress in a CRM/PRM system.

• Ensure partners hit revenue targets, with ongoing coaching and strategic incentives.

Growth & Retention

• Drive partner loyalty & growth by implementing tiered incentive programs.

• Optimize MSP onboarding timelines, reducing the time to first deal.

• Expand cross-sell and upsell opportunities for existing MSP partners.

Requirements

• 3+ years in MSP focussed channel sales (VARs, MSPs, or distributors)
• Experience selling SaaS, Cloud or IT solutions ($20K+ACV deals preferred)
• Strong understanding of Microsoft 365, Teams, UCaaS, and cloud collaboration tools
• Track record of partner recruitment, enablement, and revenue growth
• Ability to manage a 6-month MSP sales cycle and drive pipeline momentum
• Excellent presentation and sales training skills (Webinars, Lunch & Learns, etc.)
• Comfortable using Salesforce, Apollo, and Magentrix to track pipeline and sales performance

What We Offer

• A challenging position in a rapidly evolving industry.
• A competitive salary + commission with excellent growth and development opportunities.
• Employer provided health insurance.
• Martello stock option grants.
• 3 weeks paid vacation + 10 personal days + 2 paid days for volunteering
• Professional development with free access to thousands of training courses offered through “Martello Udemy for Business”.

About Martello Technologies

Martello Technologies is headquartered in Ottawa, Canada with staff in Canada, Europe, and the United States. We provide Microsoft digital experience monitoring (DEM) solutions that monitor the performance of cloud collaboration and productivity tools to give enterprises insight into the user experience. Our products include unified communications (UC) performance analytics software, Microsoft 365 user experience monitoring software, and IT analytics software.

Martello offers a positive, diverse, and supportive culture. We welcome individuals who are curious, inventive, and want to work with people who are smart, humble, hardworking, and, above all, collaborative. Martello Technologies is committed to supporting a culture of inclusion, diversity, and accessibility to employment for all. We are proud to operate as an equal opportunity employer.

Did we spark your interest? Get in touch, we’re keen to tell you more!