Role:

We are looking for an Account Manager who is obsessed to be customer’s advocate and delivering superior experience to customers. You will be responsible for ensuring our customers get the best value out of Segmentify platform. The role encompasses nurturing customer growth, driving retention and ensuring customer satisfaction. Working hand in hand with the customer to drive insight, value and promote advocacy ultimately ensuring customer fulfillment and success.

You will collaborate with sales team to understand customer requirements, guide customer success developers to convert those requirements into campaigns and widgets by aligning Segmentify’s capabilities. You will be responsible for managing all aspects of the customer relationship - and lifecycle post-onboarding, including retention and account growth.

Customers and their success are our top priority. With your help, our customers can get the most out of the world's most intelligent personalization platform and offer a personalized shopping experience to their visitors with your guidance. You will be offered quarterly bonuses if you hit your KPIs based on closing tickets, helping customers to increase conversion and making our customers happy.

Responsibilities

• Build and maintain lasting relationships with clients by understanding their needs and anticipating them in advance
• Identify opportunities for upselling and cross-selling
• Ensure customer satisfaction and address any concerns or issues that arise
• Collaborate with internal teams to provide the best possible service to clients
• Provide product training to clients as needed
• Create regular reports on client usage patterns and revenue
• Follow up regularly with clients to ensure needs are being met and identify opportunities

Requirements

• Bachelor's degree in business, marketing, or a related field
• 3+ years of experience in account management or a related role
• Being fluent in Polish
• Experience in Polish speaking markets
• Strong communication and interpersonal skills
• Proven track record of driving revenue growth through upselling and cross-selling
• Experience working in a SaaS or technology company preferred
• Ability to multitask and manage a large portfolio of clients
• Strong problem-solving skills and the ability to think creatively
• Experience with CRM software and other sales and marketing tools
• Being able to reside in İstanbul

Bonus

• Knowledge about web analytics (Google Analytics and Ecommerce Module is preferred)
• Experience with service desk or customer ticketing systems (Zoho Desk is preferred)
• Basic understanding of customer integrations with APIs
• Knowledge of web development technologies: CSS, HTML and JavaScript