Role Description

This is a full-time, on-site role for an Account Manager located in Istanbul. The Account Manager will be responsible for managing Spanish speaking Global accounts.

We are looking for an Account Manager who is obsessed to be customer’s advocate and delivering superior experience to customers. You will be responsible for ensuring our customers get the best value out of Segmentify platform. The role encompasses nurturing customer growth, driving retention and ensuring customer satisfaction.

Minimum qualifications:

• Being fluent in Spanish
• Minimum 3 years of experience in account management
• Strong communication and interpersonal skills
• Proven track record of driving revenue growth through upselling and cross-selling
• Experience working in a SaaS or technology company
• Strong problem-solving skills

Preferred qualifications:

• Experience in Spanish speaking markets
• Knowledge about e-commerce
• Experience with CRM software and other sales and marketing tools
• Knowledge about web analytics (Google Analytics and Ecommerce Module is preferred)
• Experience with service desk or customer ticketing systems (Zoho Desk is preferred)
• Basic understanding of customer integrations with APIs
• Knowledge of web development technologies: CSS, HTML and JavaScript